Car-Act Automotive Development Co.,Ltd
Most of our orders are shipped out in 24-48hours after confirmed the payment, but those products we don't have stock may take longer time to produce.
Shipping Method and Duration:
Typically, we use sea freight shipping as the size of the kits in order to save the shipping costs for you, and would take about 2 months to US for example. But due to the COVID-19 Pandemic, it might take longer. We also would like to discuss the availability if you prefer other shipping methods like train or air, but shipping cost will be added to the buyer’s bill.
Most of the countries we can provide Door to Door service, which means you don't need to declare from customs and manage the paperwork. There are some cities near port the buyer can pick up to save the domestic delivery costs and waiting time. Some amount of fees might be occurred according to your country customs.
Cancel the order:
You can cancel the order by emailing or calling us before the packing at any time and we will refund the payment, however, the PayPal handling or bank handling charge will be on your side, if there is any;
If the order is handled (including packed and/or sent out) but not exported, there will be $50-100USD handling fee;
In case the product had been handled and finished exportation, you are not allowed to cancel and please find a way to resell your order to other customers.
Return The Product:
If you are not completely satisfied with your purchase, we accept a return for a refund or exchange on products in new condition within 30 days of delivery.
Whenever there is a valid reason to return the product, FIRST thing is Email us! Your email that documents the problem (damage claim, shipped wrong parts, shipped but missing parts, etc.) is immediately sent to us for priority handling. Please do not attempt to repair or install the part(s). It may affect the ability to return.
The shipping charges incurred to you will not be refunded. The same goes for shipping back to us. Every case is handled a little differently depending on circumstances and we do try very hard to be fair.
If you are dissatisfied or have questions about your order, please contact us at [email protected] or WhatsApp +86 1732 8662 098 we will work to resolve the issue. Please notify us before making a claim with PayPal, as this will reduce delays in processing any refunds. Not notifying us may result in collection action.